Shipping policy
Shipping Policy
Pillowio
Shipping Information
At Pillowio, we aim to make your shopping and delivery experience as smooth and transparent as possible. Below you’ll find all relevant information regarding order processing, shipping times, and delivery.
Estimated Delivery Time
Order Processing
Once your order is placed, it is processed within 1 to 3 business days.
-
Orders placed on weekdays are usually processed within 1 business day
-
Orders placed on Friday evening or during weekends may take slightly longer
Shipping Time (After Processing)
After your order has been processed, the average delivery time is 8 to 12 business days.
Please note that delivery times are estimates and may vary due to customs, carrier delays, or peak periods.
Placing an Order
Ordering from Pillowio is simple, fast, and secure:
-
Visit the product page and click “Add to Cart”
-
Check that you have selected the correct size or colour
-
Click “Checkout” and enter your shipping and contact details
-
Click “Continue to Shipping” to confirm your address
-
Click “Continue to Payment” and choose your preferred payment method
-
Click “Complete Order” and follow the on-screen payment instructions
Accepted Payment Methods
-
Credit Card (Visa, Mastercard, Maestro, AMEX)
-
Bank Transfer
-
EPS
-
Direct Payment
Payment Security
All payments on Pillowio are protected using SSL encryption, ensuring a secure and reliable checkout environment.
If you experience any issues while placing your order, our customer support team is happy to help.
Shipping Costs
Free Shipping
We offer free shipping on all orders, regardless of order size or value.
There are no hidden shipping fees.
Shipping Your Order
Once your order is confirmed, we begin processing and preparing it for shipment as quickly as possible.
Sustainability Commitment
To offer fair pricing and reduce environmental impact, we may process and ship orders in batches. This helps minimise unnecessary shipments and supports more sustainable logistics.
Faster Shipping Options
If you require expedited or priority shipping, please contact us before placing your order.
📧 Email: info@pillowio.com
We will gladly assist you in checking the fastest available options.
Questions?
If you have any questions regarding shipping or delivery, feel free to contact our customer support team at: