Privacy policy
Privacy Policy
Pillowio
Last updated: July 3, 2025
Pillowio (“we”, “us”, “our”) operates this store and website, including all related information, content, features, tools, products, and services (the “Services”), to provide you with a curated shopping experience. Our store is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase from our Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to personal data processing.
By accessing or using any of the Services, you confirm that you have read and understood this Privacy Policy.
Personal Information We Collect
When we refer to “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you. This does not include anonymised or de-identified information.
Depending on how you interact with us, we may collect the following categories of personal information:
Contact Information
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Name
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Billing and shipping address
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Email address
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Phone number
Payment & Financial Information
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Payment method and transaction details
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Payment confirmation
(Payment details are securely processed by third-party payment providers; we do not store full card numbers.)
Account Information
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Username and password
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Preferences and account settings
Transaction Information
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Products viewed, added to cart or wishlist
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Purchases, returns, exchanges, or cancellations
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Order history
Communications
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Messages sent to us via email or customer support
Device & Usage Information
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IP address
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Browser and device information
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Interaction data with our website
Sources of Personal Information
We collect personal information from:
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You directly, when you place an order, create an account, or contact us
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Automatically, through cookies and similar technologies
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Service providers, such as Shopify, payment processors, and shipping partners
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Business partners and third parties, where permitted by law
How We Use Your Personal Information
We use your personal information to:
Provide and Improve Our Services
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Process orders and payments
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Deliver products and manage returns
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Create and manage your account
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Provide customer support
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Personalise your shopping experience
Marketing & Advertising
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Send promotional emails (you may opt out at any time)
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Display relevant advertisements based on your interactions
Security & Fraud Prevention
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Protect accounts and transactions
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Detect and prevent fraudulent or illegal activity
Legal Compliance
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Comply with legal obligations
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Enforce our terms and policies
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Respond to lawful requests from authorities
How We Share Personal Information
We may share your personal information in the following situations:
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With Shopify and trusted service providers (payment processing, fulfilment, analytics, customer support)
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With marketing and advertising partners, in accordance with their privacy policies
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When you give consent or request us to share information
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With affiliated companies within our corporate group
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As part of a business transaction (e.g. merger, sale, or bankruptcy)
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To comply with legal obligations or protect our rights
Relationship with Shopify
Our store is hosted on Shopify. Shopify processes personal information to provide and improve its services. Your data may be processed outside your country of residence.
To learn more about Shopify’s privacy practices and your rights, please visit:
https://privacy.shopify.com/en
You may also manage certain privacy preferences via the Shopify Privacy Portal.
Third-Party Websites
Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before providing personal information.
Children’s Privacy
Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you believe a child has provided us with personal data, please contact us to request deletion.
Data Security & Retention
We take reasonable measures to protect your personal information. However, no method of transmission or storage is completely secure.
We retain personal information only as long as necessary to:
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Provide our Services
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Comply with legal obligations
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Resolve disputes
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Enforce agreements
Your Rights
Depending on your location, you may have the right to:
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Access your personal information
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Request correction of inaccurate data
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Request deletion of your data
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Request data portability
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Object to or restrict processing
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Opt out of targeted advertising
You can exercise your rights by contacting us at the email address below. We may need to verify your identity before processing requests.
We do not discriminate against users who exercise their privacy rights.
International Transfers
Your personal information may be transferred outside your country, including outside the UK or EEA. When required, we use approved safeguards such as Standard Contractual Clauses.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at: